Product Description
Humans make distinctions constantly; those distinctions can be barriers, obstacles, or opportunities. Conflict exists when the differences we notice challenge us--when they require work to make them livable. The work of conflict involves making decisions about how to act in a specific situation and how to respond to the actions of others. It means engaging in the potentially hard work of interpreting, thinking in new ways, and creating effective resource... More >>
Communication, Conflict, and the Management of Difference
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